Delete your account

You can delete the account you use for My Phi (the customer area of this website) and the Phi Movers app at any time. It is one account, so deleting it removes it from both. It cannot be undone.

Online

1. Sign in at My Phi → Account. If you signed in more than ten minutes ago, sign out and in again first.
2. Under Delete my account, type DELETE and choose Delete for good.

The account is deleted straight away and you are signed out.

Without signing in

Email info@phimovers.co.uk from the email address you signed up with, with the subject “Delete my account”, or call +44 7405 793433 (7am–9pm, seven days a week). We may ask you to confirm it is you before we delete anything, and we reply to confirm once it is done.

What is deleted

• Your sign-in (email address and password, or the link to your Google account).
• Your profile: name, phone number and profile photo.
• Your saved addresses, settings and notifications.
• Photos you attached to booking requests.
• Your name, phone number and email on quote requests you sent us.

What we keep

Records of moves we have carried out for you, and their invoices, are kept for as long as UK tax and accounting rules require; your name, phone and email are removed from them in our booking system when you delete your account. If you have a move that is still to happen, call us first so we can cancel it or keep it for you: the online button will ask you to.

Conversations with the Ask Phi assistant on this website are kept for this browser only. To remove them, open the assistant’s settings and choose “Delete my chat data”.

More

Our privacy policy explains what the website and the app collect, why, and your rights under UK GDPR.